Our clients rely heavily on their field workforce to undertake a wide variety of critical business functions, such as outage management, meter reading, asset inspection and vegetation management associated with their electricity, water and gas networks.

Many of them have implemented solutions to provide field-based workforce with forms of mobile computing functionality however these have typically been tactical solutions developed to meet specific needs.

Driven by our client’s need for field workforce platforms that meet the future needs of a diverse field-based workforce we’re helping them adopt strategic mobility approaches that:

• Provide a consistent architectural platform on which key field operations can be based

• Supports the integration of the mobility platform with other enterprise applications through integration platforms

• Manages the display of the content to the end users that is appropriate to their information needs within their roles and the capabilities of their mobile computing device

• Balances the protection of sensitive corporate information and services from being accessed by unauthorized people against ensuring that authorised users are able to utilise information and services to undertake their work tasks

Enterprise Architecture:

By providing a consistent architectural platform for clients to conduct their field operations, we initially focus on immediate needs but ensure that the platforms are capable of being extended to cover all of the functions involved with field based computing activities such as:

• The management, scheduling and delivery of work packages and supporting documentation required to undertake field based activities in a utilities environment
  

• Managing the priority, flow and escalation of work tasks and alerts and the business rules that define how they are performed

• Managing the integration of the mobility platform with other enterprise applications required to deliver the above

• Capturing and disseminating information about the asset base as well as performance metrics

• Managing the connection, transport and presentation of content and functionality (within the bounds of Security) to end users that may not have a permanent connection to the client’s network infrastructure

• Management of the configuration, performance and security policies of mobile end-user devices

How can we help?

We provide subject matter analysis and consulting expertise during the identification and procurement phases of mobility platforms:

• Expert Support during the development, review, evaluation and close out of RFPs.

• Evaluation and assessment of vendor RFP responses to select the most appropriate vendor aligned with the Strategy.