As the energy market deregulated our Client, experiencing high growth, was under pressure to expand its product offerings and level of service.

Given the dependency on IT to deliver the business model, our Client decided to establish an enterprise IT architecture group to plan and guide the delivery of IT services

Our utility clients rely heavily on their field workforce to undertake a wide variety of critical business functions associated with their electricity, water and gas networks.

While many of them have implemented solutions to provide field-based workforce computing these have typically been tactical solutions developed to meet specific needs.

Many companies with large field work forces struggle to gain improved operating efficiencies while at the same time meeting increasing regulatory requirements.

By giving your field workers the right information at the right time enables an informed and empowered workforce that is better able to fulfill organizational obligations

The Managing Director of Sydney Water Corporation has announced the successful development and deployment of their $20M FRM mobile field workforce system

“… one of the biggest technology upgrades Sydney Water has implemented in over five years and we expect it to significantly assist maintenance crews in their response to jobs across the Sydney Water network,” Dr Schott said.

Our client, a major utility had previously deployed a mobile workforce automation solution to over 400 mobile crews.

Part of a multi phase mobility system project, work orders are prepared, scheduled and wirelessly dispatched to mobile field workers.

With significantly improved faults and outage reaction times the next phase was to extend the solution to provide mobile GIS to the field crews

CyberSoft was engaged by our energy Client to deliver frameworks and processes that would allow them to gain a better understanding of future markets - and identify the innovative technologies that would be needed to supply new products and services to these markets.

Do you know where that hamburger has been?

CyberSoft designed a business-to-business freight management solution that automatically traces and monitors the distribution of temperature sensitive products; helping to manage food safety and security risks.

Critical to the efficiency of any utility business is being able to get the right crew to the right job with the right skills, right equipment at the right time.

Here’s how we helped one major water utility….